OEM FAQ · How to choose
How to choose an OEM / ODM display programme
Claronix is the display brand of Tianjin HSST Technology. We design, fabricate and assemble on our own lines in Hunan and Shenzhen — portable monitors, outdoor enclosures, vehicle displays and fully custom housings. This page answers the questions importers, brand owners and integrators usually ask before an RFQ. Figures that depend on size, destination or tooling are confirmed on the quote — we do not publish a single generic MOQ or lead time here.
Start here → Custom OEM · Outdoor displays · Portable · Vehicle · Conference IFP
Factory, certifications and commercial terms
Do you have your own factories, or are you a trading company?
Claronix is the display brand of Tianjin HSST Technology. We design, fabricate and assemble on our own production lines in Hunan and Shenzhen, China — sheet metal to finished unit, ageing and packing in-house — since 2013. The display terminal workshop alone covers 60,000 m². Keeping structure, electronics and assembly under one roof is why small-batch custom work is economic here: there is no second factory to renegotiate when a dimension changes.
What certifications do you hold?
Our quality and environmental management systems are ISO 9001 and ISO 14001 certified. Product certification includes CCC. For export markets we prepare CE, RoHS and FCC documentation as required by the destination country — tell us the country at enquiry and we confirm the exact certificate set before you order, rather than after. Certificate copies can be shared with the quote or under NDA.
What is your MOQ?
MOQ depends on the model and how much you change. Standard configurations start low; tooling-level changes (new housing, private thermal package, non-standard glass) carry their own MOQ and lead time, quoted together.
For outdoor programmes with a standard enclosure, typical starter MOQs sit in the low tens of units. Custom sheet metal or a private thermal package can raise that.
Send the model (or size), quantity and what must change — brand, ports, firmware, enclosure — and you get MOQ on the same quote sheet within one business day.
What is the lead time?
We quote within one business day: full specification sheet, MOQ, tiered pricing and lead time. Production lead time is confirmed against your specification on that quote — we do not publish a single generic figure on this site. Sample and mass-production dates are confirmed in writing when you order.
Private label, outdoor thermal and CMS boundary
Can you do private label, custom housing and firmware?
Yes. On catalogue and custom programmes we can change:
- Brand & logo — silk-screen, laser-etch or vinyl; custom boot logo
- Retail packaging — your artwork, barcode and insert card
- Panel spec — size, resolution, refresh, brightness, touch
- Port configuration — USB-C, Mini HDMI / HDMI combinations
- Firmware & OSD — menu language, default profile, power-on behaviour
- Housing — sheet metal and tooling are in-house, so a non-standard enclosure is a normal order
- Cover, stand, accessories and cable set (portable line)
A custom project runs Requirement → Proposal → Sample → Production → Inspection → Delivery, with a named owner on every milestone. See Custom OEM.
How do I choose outdoor thermal design?
Two things decide it: the climate of the city, and which way the units face. East- and west-facing units take the full solar load; north- and south-facing units about half. We offer three mature designs — they are not interchangeable.
| Design | Ambient (enclosure) | Ingress | Filter / service |
|---|---|---|---|
| Forced air | −30 °C to +45 °C | IP6X / IPX5 | F7 filter on schedule |
| Heat exchanger | −30 °C to +40 °C | IP65 | Sealed — none |
| Air conditioning | −30 °C to +50 °C | IP65 | Compressor service |
Brightness on the outdoor line: 3,000 nits measured peak (LCD) · 5,000 nits (LED); glass is 4+4 mm laminated anti-glare (not optical bonding).
Minimum to quote: size · quantity · country/city · facing · full sun vs canopy. Full outdoor detail → Outdoor displays.
Do you supply CMS, media-player software or installation?
Hardware for your CMS — we build the outdoor / commercial terminal; content, player software and installation stay with you (and your installer), unless the order explicitly specifies a player image. Civil works, power and on-site install are the buyer’s or integrator’s scope.
Same boundary on outdoor programmes: we ship the terminal — you keep your CMS and your installer.
What warranty and spare-parts policy apply?
Outdoor displays: 5 years. A field fault is a module swap — AC control, power, function and fan modules sit behind a single service door — rather than a full unit replacement. Spares are supplied at module level for the life of the programme.
For portable, vehicle and other custom programmes, warranty terms are stated on the quote and on the relevant product page. Repair service and spare-part supply are part of every custom programme after shipment.
Which line to start with, and what to send
Which product line should I start with?
Use this as a starting map — not a quote:
- Importer / brand · USB-C portable 15.6″–18.5″ → Portable monitors
- Fleet / aftermarket headrest 9″–14″ Android → Vehicle displays
- Street / plaza / façade · permanent outdoor → Outdoor displays
- Drawing-level housing · medical / industrial HMI · non-catalogue → Custom OEM
- Meeting-room interactive flat panel / all-in-one → Conference all-in-one
What should I send to get a quote in one business day?
Send as much of the following as you have — incomplete is fine; we will ask for the rest:
- Size / model interest and quantity
- Target market (country)
- What must change (logo, ports, firmware, enclosure, packaging…)
- Outdoor only: city, facing (E/W/N/S), full sun vs canopy
- Preferred Incoterm if known (FOB Chinese port, or door-to-door)
You get a full specification sheet, recommended options (e.g. thermal design), MOQ, tiered pricing and lead time within one business day. We are in China, GMT+8.
Can you ship mixed portable sizes on one lead time?
Yes for standard configurations. All four portable sizes (15.6″ / 16.1″ / 17.3″ / 18.5″) share the same USB-C power architecture, the same magnetic cover-stand design and the same assembly line — so a mixed order ships from one factory, on one lead time, with one point of contact. Tooling-level changes on a subset of the mix are quoted separately.
Where are your displays deployed?
Our parent company’s display systems are deployed by organizations including People’s Daily, Huawei, Tencent, China Construction Bank, China Unicom and China Telecom, across more than 20,000 commercial display projects and 1,000,000+ display units shipped. Claronix portable, outdoor, vehicle and custom programmes run on the same production floor, tooling and ageing tests.
Start an OEM / ODM enquiry
Send size, quantity, target market and what must change. You will get a full specification sheet, MOQ, tiered pricing and lead time within one business day.